Showing posts with label work. Show all posts
Showing posts with label work. Show all posts

Thursday, January 5, 2017

Stuff and Things New with Me

I keep meaning to write about my thoughts and feelings about closing a small business.  I keep meaning to write about what the future holds for me (in the professional sense.)  I keep meaning to do these two things, but I haven't because, if I'm being honest, my thoughts and focus are scattered.  So, here's my stream of consciousness...random, jumbled, wordy and all.  No pretty pictures or funny gifs included.  My bad.

My husband and his father opened their store 12 years ago.  I joined the team 7ish years ago.  Throughout those years, in addition to me, there would only be one other employee, in a part-time capacity.  So, we were truly a small business, family owned and operated. 

Every sale mattered.  Every repair mattered.  Every customer mattered.  Because they paid for every aspect of our livelihood.  There was no set, stable, guaranteed income.  But, it wasn't just about money.  It was about our name.  Our family.  Our reputation.  Our business. 

And, when it comes to the product that we were providing...fine jewellery...often the purchase was made to commemorate an important occasion.  An engagement.  A wedding.  A birthday.  An anniversary.  A gift to oneself after earning a bonus that required hard work and commitment.  A gift to oneself to just "treat yo self".  A graduation.  And more.  We truly wanted the items from our store that marked these important events to be unique, special, quality, and memorable. 

There are not enough words to describe my husband's commitment and work ethic.  I won't even try.  Nothing I could say could do justice to how hard he worked, how committed he was to doing his best, providing the most, giving his all to the business.

Working with him, we learned that we truly made a good team.  We knew each others' strengths and weaknesses.  We bounced off each other well.  We knew how to depend on each other when needed and when to give each other space and autonomy.  Working together truly prepared us for marriage in some ways, without question.  I think that we made such a great team professionally in some aspects, that it convinced us that yes, we'd make great life partners too.

Deciding to close shop wasn't an easy decision.  Not at all.  Reviewing things that went wrong.  Recognizing things that should have been done differently.  Examining the business, trade, and market.  But, once the decision was made, we were ready for it.  The final day those doors closed, we were celebrating.  There was even an impromptu dance session to "The Final Countdown" mixed in there the last week.

What does the future hold? 

We have several ideas and ventures in mind. But, for now, I think we are both in a space that we want one of us (me!) to have steady, stable, known income...even if it isn't a big income...while the husband pursues other ventures in the jewellery trade that are a gamble.  He has some custom orders already established that he will be working on in our home workshop.  He has other opportunities that have been offered to him, and he has some new ideas for a different type of jewellery product launch as well. 

So, I will be on the job hunt.  I started resume writing today.  I haven't written a resume for myself in over a decade.  I reached out to a few people that I've worked with in the past to ask for a few adjectives/buzzwords to describe me.  I gotta admit: I'm pretty humbled, astonished, and quite frankly, proud of their responses. 

I have decades worth of sales experience from building materials to fine jewellery.  I've got a BA in Sociology and years ago worked as a caseworker at a juvenile prison.  A few years ago, I completed a Diploma of Tourism (similar to an Associate's Degree) because the travel industry has always interested and excited me.  Getting a focus on the avenue(s) I want to pursue is my challenge at the moment.  But, I'm confident I'll work through it. 

So, that's "Stuff and Things" that are "New with Me".  How about you?

Linking..... with Kristen and Gretchen:
What's New With You

Linking..... with  Kristin:

Saturday, December 20, 2014

Thoughts #21: Courtesy

I know that common courtesy from customer service people can be lacking.  Common courtesy from customers need help too.  I have a couple of rants from today's personal experiences.  And, I have a couple of Maury Povich memes.  This is sizing up to be a very entertaining blog entry...


Christmas shopper rant from a retail salesperson:  Guy comes in...
Guy: "How much are watch batteries?"
Me: "We don't sell individual batteries.  We supply and fit battery by a qualified watchmaker.  It's either $18 or $24, depending on the watch"
Guy: "Why? I just want the battery.  Why does it cost so much for a watch battery?"
Me: "We've charged the same price for a battery change for 8 years.  We offer the service to have the battery changed properly done by professional tradesmen."
Guy (aka Ebenezer Scrooge now): "Fine. How quick can you do it? I don't really want to pay that much, but..."

Comes back 15 minutes later...
Me: "Your watch is ready, set to the correct time, day, and date."
Guy: "Oh, thanks.  I never could figure out how to change the date."
Me: (what I wanted to say): "Maybe you shouldn't complain about paying for a service when they can provide a little something extra like setting the date on your watch that apparently you could never figure out for yourself."
Me (what I really said):  "No worries.  Have a great afternoon."



Another guy comes in...
Guy: "Do you have silver necklaces?"
Me: "We have a variety of sterling silver necklaces over here, and throughout the store we have many options of necklaces and pendants in white gold."
Guy: "Do you have one with a heart?"
Me: "Sure, let me get it out for you.  It is in 9karat white gold with a small splash of diamonds"
Guy (cuts me off): "Diamonds.  I don't want to pay too much."
Me: "This has a very small amount of diamonds, and 9k gold is a more affordable option of gold.  Also, it is discounted, so this necklace cost you $279.)
Guy: "Do you have one with more diamonds?  Do you have one that is bigger? Do you have one where the heart sits straight instead of at an angle?  But I don't want to pay too much, but I want bigger diamonds."
Me: "Do you mind if I ask your budget to point you in the right direction?"
Guy: "Well, $279 is more than I want to spend, but I want bigger diamonds, and a bigger heart, but I don't want to spend more than $200."
Me (I want to stare at him like the dumbass that he is until he leaves the store)
Me (what I actually do): "I can offer you an extra 10% savings on this piece that I'm showing you.  That helps you get closer to your budget.  Unfortunately, bigger diamonds in a larger heart is going to cost more money.  I'm happy to help you with that if you'd like."
Guy: "I think I'll look somewhere else for something cheaper."
Me (what I want to say): "I'm sure your girlfriend will be thrilled with that decision."
Me (what I actually say): "No worries.  Have a great afternoon."

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